Returns and Refund Policy
OVERVIEW
You can cancel your order anytime. If your order is canceled before the shipment, you will receive a full refund for your rental payment. After delivery, if you are not satisfied with your item or want to end your lease early, simply email Returns@SimplyLease.com or visit Simply Lease to chat with us. When returning your item(s), they must include all original parts and be in good, resalable condition.
Please contact us immediately at Returns@SimplyLease.com or visit Simply Lease to chat with us. All damages must be reported within 24 hours of delivery. All shipping claims must also be reported within 24 hours. If you report ‘non-receipt’ of merchandise after the 24-hour window, we may not be able to file a shipping claim on your behalf.
In the event you need to return your iPhone to Simply Lease, the following criteria must be met otherwise, your return could be rejected.
- Contact your carrier to have the carrier lock removed
- Must include all original parts and be in good, resellable condition
- Remove your existing SIM card
- Perform a factory reset
- Verify and ensure all personal information and your iCloud account have been removed.
A return label is issued to you within 1-3 business days of a return request and expires after 10 days. Once your item/s shows in transit on the provided return information, your rental payments will be paused until your return is complete. To finalize the return, your item(s) will be inspected and must include all original parts and be in good, resalable condition. If the item/s do not show in return transit, rental payments will continue to be processed as scheduled.
REFUNDS
Once your return item is received by us and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Sale items: Only regular priced items may be refunded. Sale items cannot be refunded.
EXCHANGES
We offer replacement for defective or damaged items. All defective or damaged items must be reported within 24 hours of delivery or pick up. Please contact us at Support@SimplyLease.com to initiate exchange.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
SHIPPING RETURNS
To return your product, please contact us at Returns@SimplyLease.com to initiate the return process.
A return label is issued to you within 1 to 3 business days of a return request and expires after 10 days. Once your item(s) shows in transit on the provided return information, your lease payments will pause until your return is complete. To finalize the return, your item(s) will be inspected and must include all original parts and be in good condition. If the item(s) do not show in return transit, lease payments will continue to be processed as scheduled.
NEED HELP?
Contact us at Support@SimplyLease.com for questions related to refunds and returns.